Houck & Associates Client Ratings:
OVERALL RATING: 95
QUALITY: 95
Felt satisfied about the quality of the product/service provided by this company.
RESPONSIVENESS: 94
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.
ACCURACY: 93
Think the product/service delivered matched their specifications.
BUSINESS RELATIONS: 95
Think this company is easy to do business with.
PERSONNEL: 95
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.
RELIABILITY: 94
Think this company is reliable and follows through on its' commitments.
COST: 94
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.
DELIVERY/TIMELINESS: 95
Felt satisfied about the timeliness of the product/service delivery.
CUSTOMER SUPPORT: 94
Felt satisfied about the customer support they received from this company
American healthcare is on the cusp of reinvention, from where and how it's provided to game-changing technology. As a pioneer in innovation, we bring hands-on experience transforming care delivery.
Today's healthcare is expensive, inefficient and often unsatisfying to provide and receive.
From expanding ways to access care to enabling physicians and staff to function at their highest level of skill, we match client goals with best practices to achieve more accessible, satisfying care at less cost. Care that restores healing relationships and improves outcomes.
Healthcare is moving from bricks and mortar to immediate access anywhere. Our hands-on expertise brings innovative strategies for cost-effective care that heals, enables and satisfies.
The results? Better outcomes and up to 5:1 returns on investment. Clients are also better able to address common pitfalls, from resistance to change to perverse financial incentives.
Workshops
We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues to build dialogue and support customized to your desired results.
Speaking
What care delivery innovations reduce complexity and waste while improving access and outcomes? Our work brings participants the knowledge and skills to optimize value while reducing costs and eliminating inefficiencies.
Advising
We have facilitated redesign planning and implementation with top leaders and managers as well as front line physicians and staff at provider organizations nationwide.